What it looks like in practice

Four industries, the questions they get every day, and how Wilow handles them. Always grounded in that company's own content.

Manufacturing & machining Trades & services E-commerce & retail Practices & law offices

Manufacturing & machining

A machining shop gets the same five emails every week: drawings, lead times, certificates. Wilow answers them from the shop's own documents.

W WilowAI assistant · Online
Do you machine one-off parts from a STEP file?
Yes, send us your STEP or PDF drawing and we'll quote one-offs and small series. Would you like to upload it here?
Are you ISO 9001 certified?
We are, since 2014. I can send you the current certificate as a PDF.

Trades & services

A heating installer's phone rings all day with the same questions while the team is on ladders. Wilow picks them up on the website.

W WilowAI assistant · Online
Do you also service heat pumps?
Yes, we service all common makes. For a maintenance slot I just need your postcode and the model.
Can someone come by this week for a quote?
I can't see the calendar, but I'll take your details and the team will call you back today.

E-commerce & retail

An online shop's support inbox is mostly shipping, returns and availability. Wilow answers from the shop's own policies and catalogue.

W WilowAI assistant · Online
How long do I have to return an order?
30 days from delivery. I can walk you through the return steps or send you the returns portal link.
Is the anthracite version back in stock?
Yes, it's available again. Delivery is currently 2–4 working days.

Practices & law offices

A front desk answers the same questions between patients: hours, documents, whether new patients are accepted. Wilow takes them over, politely, and only from the practice's own information.

W WilowAI assistant · Online
Are you taking new patients?
Yes, we're currently accepting new patients. Bring your insurance card and any recent referral to the first appointment.
What are your hours on Friday?
Fridays we're open 8:00–13:00. Outside those hours, the on-call service is listed on our contact page.

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