Terms of Service

Wilow — AI chat widget · Version 1.0, draft of 21 May 2026

These Terms govern the use of the Wilow service. They form the main agreement to which the Privacy Policy and the Data Processing Agreement (AVV) are annexes. This is the current version applicable to new subscriptions.

1. Scope and parties

1.1 These Terms of Service ("Terms") govern the contract between Renner & Schneider GbR, Donauwörther Straße 49, 86663 Asbach-Bäumenheim, Germany ("werila", "we") and the business customer ("Customer", "you") for the use of the "Wilow" software-as-a-service chat widget ("Service").

1.2 The Service is offered exclusively to entrepreneurs within the meaning of § 14 BGB (businesses, self-employed persons, legal entities). It is not offered to consumers.

1.3 The Data Processing Agreement (Auftragsverarbeitungsvertrag) concluded separately forms an integral annex to these Terms. Where personal data of the Customer's website visitors is processed, the Customer is the controller and werila is the processor.

2. The Service

2.1 Wilow is a hosted AI chat widget that the Customer embeds on its own website. It answers visitor questions based on a knowledge base built from the Customer's own content (e.g. a crawl of the Customer's website and manually curated entries).

2.2 Responses are generated by automated large-language-model systems. They may be incomplete or incorrect. werila does not warrant the factual accuracy of generated answers; the Customer is responsible for reviewing and curating its knowledge base.

2.3 werila may further develop the Service and modify features, provided the core functionality of the booked plan is preserved.

3. Conclusion of contract and account

3.1 The contract is concluded when the Customer completes registration and werila confirms it, or upon first provision of the Service, whichever is earlier.

3.2 The Customer must provide accurate registration data and keep its access credentials confidential. The Customer is responsible for all activity under its account.

3.3 The Customer must accept these Terms and the Privacy Policy during registration.

4. Plans, fees and payment

4.1 The Service is offered in tiered subscription plans. The features and prices of the current plans are those communicated at the time of booking.

4.2 Fees are billed in advance for the chosen billing period (monthly or yearly) via our payment provider. All prices are net and exclude statutory VAT where applicable.

4.3 If a payment fails, werila may, after notice, suspend the Service until payment is received.

5. Customer obligations and acceptable use

5.1 The Customer may only connect ("crawl") websites it owns or is authorised to use, and confirms this when starting a crawl.

5.2 The Customer must not use the Service to process unlawful content, to infringe third-party rights, or in a manner that endangers the integrity or availability of the Service.

5.3 The Customer is responsible for informing its website visitors about the use of the chat widget and the associated data processing, including by linking its own privacy policy in the widget configuration, before visitors first interact with the widget.

6. Availability

6.1 werila aims for high availability of the Service but does not warrant uninterrupted availability. Maintenance windows, force majeure, and failures of upstream providers may cause temporary unavailability.

6.2 No specific service-level guarantee (uptime percentage) is owed unless expressly agreed in writing.

7. Intellectual property

7.1 werila retains all rights to the Service, its software and documentation. The Customer receives a non-exclusive, non-transferable right to use the Service for the duration of the contract.

7.2 The Customer retains all rights to its own content (knowledge base entries, crawled content, branding). The Customer grants werila the right to process this content solely to provide the Service.

8. Term and termination

8.1 The contract runs for the chosen billing period and renews automatically for the same period unless terminated before the end of the current period.

8.2 Either party may terminate for good cause without notice. Good cause includes, for werila, a material breach of Section 5 by the Customer.

8.3 On termination, the Customer's access ends. Deletion of personal data follows the timelines set out in the Data Processing Agreement and the Privacy Policy.

9. Liability

9.1 werila is liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.

9.2 For slight negligence, werila is liable only for breach of a material contractual obligation (an obligation whose fulfilment is essential to proper performance of the contract and on whose observance the Customer regularly relies), and in that case only for the foreseeable damage typical for this type of contract.

9.3 Any further liability is excluded. This does not affect liability under mandatory statutory provisions.

9.4 werila is not liable for the factual content of AI-generated responses or for decisions the Customer or its visitors make based on them.

10. Changes to these Terms

10.1 werila may amend these Terms with effect for the future. The Customer will be notified of changes in text form at least 30 days before they take effect.

10.2 If the Customer objects within that period, werila may terminate the contract at the end of the current billing period. If the Customer does not object, the changes are deemed accepted; werila will point this out in the notice.

11. Final provisions

11.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

11.2 The exclusive place of jurisdiction for all disputes arising from this contract is Augsburg, Germany, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.

11.3 Should any provision be or become invalid, the validity of the remaining provisions is unaffected.

12. Contact

Renner & Schneider GbR (werila)
[email protected] · see also our Imprint.